Refund Policy
Last updated: June 2026
Eligibility for Refund
Refunds are processed before any digital code or activation detail has been shared. Once a code is delivered, it cannot be refunded as per industry standards for digital goods.
When You Can Request a Refund
- Payment was made but order was not processed within 24 hours.
- Item is permanently out of stock.
- Wrong item shown / region mismatch caused by VINZ Store.
Refund Process
Contact our support on WhatsApp 0302-2340455 with your Order ID. Refunds are returned to the original payment method within 3–7 business days.
Non-Refundable
- Delivered digital codes, gift cards, and subscriptions.
- Orders cancelled by customer after code delivery.